LEGAL
Privacy Policy
Platform policy for Softu Leads customers and visitors.
1. Who we are
Softu Ltd operates Softu Leads at https://leads.softu.co.uk. This policy explains how personal information is handled when visitors use the public website, create an account, use a customer workspace or contact support.
2. Information we may process
We may process account details, business or professional profile information, workspace activity, support communications, billing identifiers, security logs and technical information needed to operate the service. Customers may also add prospect information to their own isolated workspaces.
3. Why we use information
We use information to provide and secure the service, verify accounts, administer trials and subscriptions, deliver support, prevent abuse, maintain audit records, improve the platform and meet legal obligations.
4. Customer workspace data
Each customer controls the information they place in their workspace and is responsible for having an appropriate lawful basis for prospecting and outreach. Softu Leads provides tools; it does not create a lawful basis on a customer's behalf.
5. Service providers and international transfers
We may use carefully selected infrastructure, email, payment, analytics and other technology providers where needed to deliver the service. Where personal data is transferred internationally, appropriate safeguards should be used as required by applicable law.
6. Retention and security
We keep information only for as long as reasonably necessary for the purposes above, legal requirements, dispute handling and security. We use access controls, encryption for stored secrets, audit logging and tenant separation, but no online service can guarantee absolute security.
7. Your rights
Depending on applicable law, you may have rights to access, correct, erase, restrict or object to processing, request portability, and complain to a supervisory authority.
8. Contact
For privacy questions, contact leads@softu.co.uk.