LEGAL
Billing, Cancellation & Refund Policy
Platform policy for Softu Leads customers and visitors.
1. Free trials
Trials do not require a card in the default Softu Leads flow and do not automatically convert to a paid subscription.
2. Paid subscriptions
Paid subscriptions begin only when an authorised workspace owner explicitly completes checkout or when documented manual access is granted. Current prices and billing intervals are displayed before checkout.
3. Cancellation
Customers may cancel an active subscription using the available billing controls or by contacting leads@softu.co.uk where self-service cancellation is unavailable. Access normally continues until the end of the paid billing period unless otherwise stated.
4. Refunds
Except where required by law or expressly agreed in writing, fees for an already-started business subscription period are generally non-refundable. Duplicate or clearly erroneous charges should be reported promptly so they can be investigated.
5. Provider fees
Charges from third-party services connected by a customer, including email, search, advertising or other providers, are separate from Softu Leads unless expressly included in a plan.